Store Policies

Refund - Returns - Cancellation

  • Refund, Returns and Cancellation Policies

Refund, Returns and Cancellation Policies

RETURNS

HPW Cards does NOT accept return with the exception the customer receives an incorrect item.

All Trading Card Game Singles are final sale

All Trading Card Games Sealed Products are final sale

All PopMart and Blind Box products are final sale

 

ONLINE ORDERS

If you wish to modify or cancel any Online orders prior to shipping, you may do so within 12 hours period without incurring any fees. After 12 hours or if you have received an tracking number, a 10% restocking fee will be deducted from your refund.

 

REFUNDS and EXCHANGES

HPW Cards does NOT provide refunds or exchanges for shipped TCG sealed products. Products that have cosmetic issues (Small Tears, Scuffs and Loosing Shrink Wrap) are not considered damaged or a defect . If you are a sealed collector, please email us immediately after placing your order if you’d like pictures. Once a sealed product is shipped, all sales are final. On NON TCG sealed products, returns will be dealt with on an order-by-order case.

 

DAMAGED PRODUCTS

HPW Cards will not ship a damaged product unless stated on the product listing for discounted product. Should you receive a damage product, a note should be made to the courier if possible and pictures taken of the damage box BEFORE opening it. Please notify us within 5 days of receiving the damaged product and return the package as per our instructions within 3 days.

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

Shipping

  • Shipping Policies

Shipping Policies

FREE SHIPPING

HPW Cards offers free tracked shipping for all order over $225. This does not include any orders where Store Credit or VIP rewards are used to bring it under the $225 threshold.

 

SHIPPING TIME

Shipping time estimate provided during Checkout does NOT include order processing times. This is only an estimate of the transit time by the courier and is not a guaranteed by HPW Cards. There is no refund or reimbursements provided as courier delays are out of our control.

 

LOST OR STOLEN PACKAGES

HPW Cards will not be liable for any stolen packages. A claim will be submitted on your behalf to the courier and only if and when a ruling comes back in our favor will a refund or reimbursement be issued. 

 

Bubble Mailers are shipped UNINSURED and NOT tracked, HPW Cards is not liable for any lost package if this shipping method is chosen.

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

Duties - Taxes - Custom

  • International Shipments Duties, Taxes and Custom Fees Policies

International Shipments Duties, Taxes and Custom Fees Policies

  • All USA shipments are now subject to duties and taxes.

 

  • HPW Cards is not responsible for any customs, duties or other taxes and fees incurred during transportation. All invoices will have the accurate amount and currency stated.

 

  • HPW Cards will also not be held responsible or liable if a package is opened for inspection by customers or border services. If a package is damaged during this process, it will not qualify for a reimbursement.

 

  • Please make sure you do your due diligence regarding the current state of the tariff and if you will occur any fees. 

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

Processing Time

  • Processing Time

Processing Time

  • Our current processing times for orders is 0-2 business days after your order is placed. Singles orders containing 30 cards or more will have a processing time of 0-3 business days. These are just rough guidelines as we always make sure we do our best to prepare or ship your order as quickly as possible!

 

  • Order adjustments must be made as quickly as possible, our team may be unable to respond to and process order adjustment request before it’s shipped. In such case, we will be unable to make any adjustments.

 

  • For urgent order adjustment request, please contact us at 1-587-785-8885. Emails might be missed before our shipping team has processed your order.

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

Fraud and Seller Protection

  • Fraud and Seller Protection Policies

Fraud and Seller Protection Policies

  • Orders over $750 or first time orders may be subject to a ID and Credit Card verification before processing.
    • The name on the credit card must match the ID provided.

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

Preorders

  • Preorders Policies

Preorders Policies

  • Orders containing an preorder item will be held until release date and all items can be shipped.

 

  • If you prefer spilt shipment, please contact us at info@hpwcards.com additional shipping charge will apply.

 

  • Cancellation of a preorder item will incur a 10% fee to be deducted from the refund amount.

 

DISCLAIMERS 

HPW Cards reservse the right to cancel an order for any reason without approval. You will receive a full refund and a notification email. Policies are subject to change without notice.

By placing an order, you agree to all of our terms, service and policies 

ShipInsure

  • What is ShipInsure?
  • How do I file a claim?
  • How long do I have to file a claim?
  • Does ShipInsure cover international orders?
  • How do I access my refund?
  • My package is missing. Is it lost or stolen?
  • What type of damage is covered?
  • What if I did not want to add ShipInsure to my order?
  • Claim resolution expectations?

What is ShipInsure?

ShipInsure is a seamless insurance solution that covers everything from when the product leaves our door until it arrives in your hands. In the event of any damage or loss during shipping, claims are easily filed on our website, with almost instant approvals, giving you a peace of mind.

 

How do I file a claim?

Filing a claim is simple and convenient! Just visit their website here to fill out a claim and you'll be done in no time.

All you need is the ShipInsure ID number sent to you via email after your purchase. It should start with "SI".

How long do I have to file a claim?

Claims must be filed within 14 days from the date the package was marked delivered.

Does ShipInsure cover international orders?

Yes, ShipInsure provides coverage for international orders.

 
 

How do I access my refund?

Shipinsure will refund your original payment method.

Please note that it may take up to 4 days to see it reflected on your statement.

My package is missing. Is it lost or stolen?

We understand you’re anxious about your package, and we’re here to help!

If your package doesn’t arrive within 2 days of being marked delivered, please file a claim with us here.

What type of damage is covered?

ShipInsure provides coverage for damaged products that are broken and cannot be used, this includes products that are clearly shattered, bent, crushed, or exhibiting similar issues.

What if I did not want to add ShipInsure to my order?

We’re sorry to hear that! If your package hasn't been shipped out and provided with a tracking number yet, we'd be more than delighted to process a refund for you. You can file your claim here.

However, if it has already been shipped out and you've received a tracking number, unfortunately, we won't be able to offer you a refund since the package is already being protected by ShipInsure.

Claim resolution expectations?

We know that filing a claim can be a stressful experience, so our team works hard to make it as smooth as possible. Most of our claims are expected to be resolved within 1 – 2 business days.