Store Policies

Refunds, Returns & Cancellations

  • Refunds, Returns & Cancellations

Refunds, Returns & Cancellations

Refunds, Returns & Cancellations

Returns

We want to make sure you receive exactly what you ordered. HPW Cards does not accept returns unless you receive an incorrect item.

All Trading Card Game singles, sealed Trading Card Game products, Pop Mart products, and other blind box products are final sale.

If you believe you received the wrong item, please contact us and our team will be happy to help.

Online Order Changes & Cancellations

If you need to change or cancel an online order, please contact us as soon as possible.

Orders may be modified or cancelled within 12 hours of being placed, provided they have not yet shipped, without any cancellation fee.

After 12 hours, or once a tracking number has been issued, approved cancellations will be subject to a 10% restocking fee, which will be deducted from the refund.

Refunds & Exchanges

We do not offer refunds or exchanges on sealed Trading Card Game products once they have been shipped.

Minor cosmetic imperfections such as small tears, scuffs, or loose shrink wrap are not considered product defects. If you are purchasing a sealed product for your personal collection and would like to see photos of the condition, please contact us immediately after placing your order and before it ships.

Once a sealed TCG product has shipped, the sale is final.

For sealed products outside of Trading Card Games, return requests will be reviewed on a case-by-case basis.

Damaged Products

We do our best to ensure products leave HPW Cards in good condition. We will not knowingly ship a damaged product unless the condition is clearly disclosed in the product listing, such as a discounted or damaged-item listing.

If your order arrives damaged, please take photos of the shipping box before opening it and, when possible, note any visible damage with the courier.

Please contact us within 5 days of delivery. If we request that the package be returned, it must be sent back according to our instructions within 3 days of receiving those instructions.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

Shipping

  • Shipping

Shipping

Shipping

Free Shipping

HPW Cards offers free tracked shipping on qualifying orders over $225.

The $225 minimum is based on the qualifying order value. If Store Credit or VIP Rewards are used and bring the qualifying total below $225, the order will no longer qualify for free shipping.

Shipping & Delivery Times

Delivery estimates shown at checkout are courier transit estimates only and do not include the time required for us to process and prepare your order.

While we always do our best to get orders out quickly, courier delivery estimates are not guaranteed by HPW Cards. Delays that occur after a package has been handed over to the courier are outside of our control, and we are unable to provide refunds or reimbursements solely for courier delays.

Lost or Stolen Packages

HPW Cards is not responsible for packages that are stolen after delivery.

If a tracked shipment is lost while in transit, we can submit a claim with the courier on your behalf where applicable. Any refund or reimbursement related to the courier claim will be issued only after the claim has been reviewed and approved in our favour.

Orders shipped using an untracked and uninsured bubble mailer option are sent at the customer's risk. HPW Cards cannot provide reimbursement for packages lost when this shipping method is selected.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

Duties, Taxes & Customs

  • International Shipments Duties, Taxes and Custom Fees Policies

International Shipments Duties, Taxes and Custom Fees Policies

Duties, Taxes & Customs

International Orders

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or carrier.

Shipments to the United States are currently subject to applicable duties and taxes.

Any customs duties, taxes, tariffs, brokerage charges, or other import-related fees are the responsibility of the customer unless otherwise stated at checkout.

HPW Cards will declare the accurate value and currency of the shipment and will not alter customs documentation to reduce duties or taxes.

Customs and border authorities may open packages for inspection. HPW Cards is not responsible for delays, handling, or damage caused during a customs or border inspection.

International regulations and tariffs can change, so we strongly recommend checking the current import requirements for your destination before placing an order.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

Processing Time

  • Processing Time

Processing Time

Processing Time

Our typical processing time is 1–2 business days after an order is placed.

Orders containing 30 or more individual singles may require up to 1–3 business days to prepare.

These timeframes are estimates rather than guarantees, and our team will always do our best to prepare and ship your order as quickly as possible.

If you need to make a change to your order, please contact us as soon as possible. Because our shipping team may begin processing an order shortly after it is placed, we cannot guarantee that an adjustment request received by email will reach the team before the order ships.

For an urgent order change, please call us at 587-785-8885.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

Fraud & Seller Protection

  • Fraud and Seller Protection Policies

Fraud and Seller Protection Policies

Fraud & Seller Protection

To help protect both our customers and HPW Cards from unauthorized transactions, certain orders may require additional verification before they are processed.

Orders over $750, as well as some first-time orders, may be asked to complete an identity and credit card verification.

When verification is requested, the name on the identification provided must match the name associated with the credit card used for the order.

We appreciate your understanding. These checks are intended to help protect legitimate cardholders and reduce fraudulent transactions.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

Preorders

  • Preorders Policies

Preorders Policies

Preorders

Orders containing a preorder item will be held until the preorder product has been released and all items in the order are ready to ship together.

If you would prefer to have available items shipped separately, please contact us at info@hpwcards.com. Additional shipping charges will apply for split shipments.

Preorder cancellations are subject to a 10% cancellation fee, which will be deducted from the amount refunded.

Important Information

HPW Cards reserves the right to cancel an order when necessary. If we cancel your order, you will receive a full refund and an email notification.

Our policies may be updated from time to time. By placing an order with HPW Cards, you agree to our applicable terms, conditions, and store policies.

ShipInsure

  • What is ShipInsure?
  • How do I file a claim?
  • How long do I have to file a claim?
  • Does ShipInsure cover international orders?
  • How do I access my refund?
  • My package is missing. Is it lost or stolen?
  • What type of damage is covered?
  • What if I did not want to add ShipInsure to my order?
  • Claim resolution expectations?

What is ShipInsure?

ShipInsure is a seamless insurance solution that covers everything from when the product leaves our door until it arrives in your hands. In the event of any damage or loss during shipping, claims are easily filed on our website, with almost instant approvals, giving you a peace of mind.

 

How do I file a claim?

Filing a claim is simple and convenient! Just visit their website here to fill out a claim and you'll be done in no time.

All you need is the ShipInsure ID number sent to you via email after your purchase. It should start with "SI".

How long do I have to file a claim?

Claims must be filed within 14 days from the date the package was marked delivered.

Does ShipInsure cover international orders?

Yes, ShipInsure provides coverage for international orders.

 
 

How do I access my refund?

Shipinsure will refund your original payment method.

Please note that it may take up to 4 days to see it reflected on your statement.

My package is missing. Is it lost or stolen?

We understand you’re anxious about your package, and we’re here to help!

If your package doesn’t arrive within 2 days of being marked delivered, please file a claim with us here.

What type of damage is covered?

ShipInsure provides coverage for damaged products that are broken and cannot be used, this includes products that are clearly shattered, bent, crushed, or exhibiting similar issues.

What if I did not want to add ShipInsure to my order?

We’re sorry to hear that! If your package hasn't been shipped out and provided with a tracking number yet, we'd be more than delighted to process a refund for you. You can file your claim here.

However, if it has already been shipped out and you've received a tracking number, unfortunately, we won't be able to offer you a refund since the package is already being protected by ShipInsure.

Claim resolution expectations?

We know that filing a claim can be a stressful experience, so our team works hard to make it as smooth as possible. Most of our claims are expected to be resolved within 1 – 2 business days.