Xerneas (012/025) [Celebrations: 25th Anniversary]

No Refund Policy

Effective Date: 2023-07-15

Thank you for choosing HPW Cards Inc. This No Refund Policy outlines our guidelines regarding returns, refunds, and exchanges for purchases made through our online platform and physical store. By making a purchase, you agree to comply with the terms outlined below.

Non-Returnable Items
Singles are exempt from this refund policy and cannot be returned.

General Policy
1.1. All sales are final: We do not offer refunds or exchanges for change of mind or discretionary reasons. Please carefully review your order before making a purchase to ensure it meets your requirements.

Exceptions
2.1. Damaged Products: If you receive a product that is damaged during shipping, we will gladly provide a refund or replacement. To be eligible for this exception, please follow these steps:

Notify us within 5 days of receiving the damaged product.
Provide photographic evidence of the damaged product, including any damaged packaging.
Return the damaged product to us within 3 days of receiving our instructions.

2.2. Inspections: We reserve the right to inspect the returned product to verify the damage. If we determine that the damage was caused by factors other than shipping, this exception may not apply, and the return will be subject to our general policy.

2.3. Refund or Replacement: In the case of a damaged product eligible for a refund or replacement, we will provide the option to:

Issue a refund to the original payment method for the purchase price of the damaged product.
Ship a replacement product, subject to availability and agreement with the customer.

Return Process
3.1. Contact Us: To initiate a return for a damaged product, please contact our customer support team at info@hpwcards.com within the specified time frame.

3.2. Return Instructions: Our customer support team will provide you with detailed instructions regarding the return process, including the return address and any additional requirements.

3.3. Return Shipping: The customer is responsible for the return shipping costs unless otherwise instructed by our customer support team.

3.4. Packaging: Please ensure that the returned product is securely packaged to prevent further damage during transit.

Contact Us
If you have any questions, concerns, or requests regarding our No Refund Policy, please contact our customer support team at:

HPW Cards Inc.
10553 Kingsway NW
info@hpwcards.com